Terms & Conditions
By using our services at Calliotel you agree to accept and be bound by all our terms and conditions
Quotations and Estimates
All quotations and estimates provided by Calliotel for software development are valid for a period of 30 days from date of issue. Quotations not accepted within this timeframe must be re‐issued.
All quotations are required to be accepted using the supplied Quotation Acceptance Form and returned to Calliotel within the 30 day period from date of issuance.
Estimates may be provided by Calliotel to offer the client a guide on the projected costing of a project prior to any discovery or research for said project. All estimates will be clearly marked as such and are not an indication of the exact final cost to develop the application.
All estimates will need to be formalized to a quotation or invoice before acceptance by either party as the final cost of the application.
All quotations provided by Calliotel, require a 50% deposit upon acceptance.
Unless prior arrangement has been made, final payment is strictly net 7 days from the date of completion.
Any cost arising from payment clearings or transaction charges are solely the responsibility of the client and will be charged as such.
Calliotel will only commence work on the quoted application once any deposited funds have cleared.
Minimum requirements for where the completed application will reside, will be provided on all Calliotel quotations.
The quoted cost on an Calliotel quotation is only valid if the minimum residency requirements are met or exceeded for said quotation.
Calliotel can provide, as an additional service, a package that will meet the stated requirements. The package offered will provide the most streamlined and cost‐effective installation of the quoted application.
If a Calliotel package is not used to host the completed application, Calliotel will not be liable for any additional time or resources, above and beyond that already included in the quotation, required to get the completed application installed where the client has asked it to reside.
Calliotel will bill any additional time and or resources, above and beyond that already included in the quotation, required to get the completed application installed on the clients host at $130 per hour.
Unless specified all quotations provided by Calliotel, do not include any source code license.
All source code and associated intellectual property relating to said source code, developed by Calliotel, solely remains the property of Calliotel, except where specific code license has been issued to the client and said issuance has been indicated in writing from Calliotel.
Any alteration, reverse engineering, or manipulation of any kind on the code, compiled or otherwise, created by Calliotel for the quoted application may be a breach of trademark and copyright laws. If said breach is confirmed, penalties will apply under the relevant acts.
Any costs incurred by Calliotel for third party code license required to complete the quoted application are the responsibility of the client and will be solely borne by the client. Any such third party code license will be attached to the existing Calliotel code license for the quoted application.
Cancellation Of Service
To proceed with termination of services client should request in a written format to Calliotel and considered to be effective on receipt of client’s service cancellation request. If the customer wish to cancel our service at any point during the process they shall deemed to be liable for the work that has taken place and shall be invoiced accordingly. If request is received on the development stage, all advance payments are non-refundable.
Errors and Liabilities
Calliotel will pursue due care to ensure applications create by Calliotel are free of errors.
Calliotel will correct any errors made by Calliotel staff in the undertaking of the quoted application before the application has been signed off as completed.
Calliotel does not accept responsibility for losses or damage arising from errors within any application.
Calliotel does not accept responsibility for errors, damages, losses or additional costs that relate to third party products that Calliotel may require completing the quoted application.
Any alterations requested by the client after development has begun will incur extra development and regression testing time. Dependent upon the alteration or change requested an average of 1 day extra development time per alteration should be allowed for. The 1 day average may not be indicative of the time required and can be extended commensurate of the time involved to implement said changes.
Calliotel will not accept responsibility for any alterations performed by the client or any third party which may cause or induce errors within the quoted application.
If Calliotel are required to correct said alterations or errors resulting from said alterations, induced, injected or otherwise caused by parties other than Calliotel, the client will be charged at the hourly rate that is current for Calliotel at the time said errors are to be fixed.
Completion of Work
All timeframes offered by Calliotel to the client are estimates. The intrinsic nature of software development and its intricacies do not offer Calliotel the luxury of defining definite timeframes.
Calliotel will endeavour to complete all work within the estimated timeframes discussed with the client in the quotation. However, Calliotel will not be liable for any penalties, monies or hardships otherwise incurred by the client if the application cannot be delivered within the estimated timeframe.
Calliotel will not release the quoted application unless all payments have been met under the obligations of the quotation or work agreement.
If Calliotel does not have control over the residence (see Residency Requirements) where the finished work will reside then full payment must be made prior to said work being released by Calliotel.
The quoted application remains the property of Calliotel until all obligations have been met for release of said application to the client.
If Calliotel is working as a third party to another company, said company is responsible in meeting the obligations for release of the quote application to their client.
The final product delivered will be referenced back to the original project scope documentation in any case where the client feels the final product does not meet their requested requirements, this document will act as the guide to confirm that the original requests have been met.
Within the scope of these Terms and Conditions and any documents accompanying these Terms and Conditions;
- Application and quoted application refers to the product that is being quoted or referenced to within the quotation, estimate or invoice.
- Client refers to the person or body that is referenced within the quotation, estimate or invoice as being the requestor of said document or a representative of the requestor acting on their behalf.
- Third party product refers to any code, product, library or reference that is not solely created by Calliotel or representatives of Calliotel.
- Code and source code refers to any programmatic files that Calliotel need, create, use or require during the course of developing the quoted application.
- Residency is the term used for where the developed application will reside once completed, this could be, but not limited to; a web server, in‐house server, external server, or client desktop computer.