5 Ways in Which Cloud Computing is Helpful to Call Centers

5 Ways in Which Cloud Computing is Helpful to Call Centers

Right from the time cloud computing incepted, it is being used by various business organizations all across the globe, to increase the productivity and efficiency of their business process. It is also working as a great tool for revenue generation and increasing customer satisfaction rate. Call center industry is also being influenced with this evolving technology. Five ways are being discussed here to specify that how cloud computing could be […]

Is Privacy Still A Concern In The Cloud?

Is Privacy Still A Concern In The Cloud?

When dealing with the cloud, data privacy was and still is the primary concern for organizations. The reason primarily being for an organization to use cloud services, they are required to hand over their private internal data to the service provider. Handing over of private data is something no organization can get too comfortable with, even with the security measures the cloud has to offer. With the number of beneficial […]