How do Data Breaches Occur?

How do Data Breaches Occur?

When you can work to identify the sources of a data breach or cyber attack on your important information you will be able to make sure that your system is secure moving forward. In addition to outside agents and malicious groups, data breaches may also be perpetrated by your employees or other company insiders. Business partners or state-affiliated actors might also play a role and some attacks involve individuals from […]

The Benefits Of Call Centres: Making The Most Of Customer Service

The Benefits Of Call Centres: Making The Most Of Customer Service

The importance of having a call centre in an effort to retain existing customers is revealed by the profitability of retaining existing customers can give a business. The Yankee Group has been quoted saying that it can be 6-7 times cheaper to retain an existing customer than to find a new one. Additionally, by keeping 5% more of your existing customers can boost profits by up to 100%. An effective […]

Ten Mistakes Made By Customer Service And Steps In Avoiding Them

Ten Mistakes Made By Customer Service And Steps In Avoiding Them

What is one of the most common reasons for any company to lose business? Of course, the answer is a bad experience that a client or a customer may receive from the customer service department of a company. You are not likely to return to a company to do more business with them if you are poorly treated or feel that you were let down. Some of the more common […]