5 Ways in Which Cloud Computing is Helpful to Call Centers

5 Ways in Which Cloud Computing is Helpful to Call Centers

Right from the time cloud computing incepted, it is being used by various business organizations all across the globe, to increase the productivity and efficiency of their business process. It is also working as a great tool for revenue generation and increasing customer satisfaction rate. Call center industry is also being influenced with this evolving technology. Five ways are being discussed here to specify that how cloud computing could be […]

The Benefits Of Call Centres: Making The Most Of Customer Service

The Benefits Of Call Centres: Making The Most Of Customer Service

The importance of having a call centre in an effort to retain existing customers is revealed by the profitability of retaining existing customers can give a business. The Yankee Group has been quoted saying that it can be 6-7 times cheaper to retain an existing customer than to find a new one. Additionally, by keeping 5% more of your existing customers can boost profits by up to 100%. An effective […]