2014 – VoIP Trends
As we enter into the new year of 2014, we find that VoIP has matured as a technology. Let us try to understand what the VoIP trends will be for 2014.
The explosion of mobile VoIP
The replacement of landlines with mobile phones does not seem to be stopping. All over the world, people are switching over to using mobile phones. In countries such as Sweden, the penetration has crossed 100% of the population.
Network technology is improving and Telcos are competing heavily with each other. Major VoIP vendors are offering applications that make you mobile phone an active end point for corporate VoIP.
In-Stat, a market research firm has estimated that 2014 will start with nearly 288 million mobile VoIP users. Telcos have understood this trend and are offering better and faster data connectivity.
Moving to an all IP Network
With the rise of VoIP, the communication market is becoming a broadband all IP market. All traditional service including voice will simple ride as applications on this network. There will be some confusion in the beginning when we start seeing phone numbers being replaced by IDs and names. Till a new method is evolved and accepted universally, this confusion will continue. There are talks to giving an IP address to every human being. But that is a farfetched idea for now.
Security is going to be a major concern. We need trusted pathways that will protect our identity and privacy. Telcos and application providers are racing to provide this. Controls at IP borders will enable Telcos to guarantee identity, reliable communication, and maintaining privacy.
Business VoIP sector is expected to rise from the current 17% to nearly 40% over the next few years. This trend will take firm shape this year.
Threats from BYOD
Nearly 57% of employees in the corporate world now use their own devices irrespective of whether the company supports BYOD or not. Every device connected to you network that has not been sterilised properly and you don’t have control over is a serious threat. But, the BYOD trend has taken on like fashion madness. BYOD frauds are expensive and cost anywhere from $3K to $50K in damages. But there is hope. There are many companies that are offering fraud detection modules.
VoIP in the Cloud
The sale and installation of on-premise IP PBX will decline. More and more enterprises will adopt cloud based or hosted VoIP. With service providers offering high quality, highly available and trusted services, it does not make sense to invest in your own IP PBX, unless you have strong reasons such as security, control or size.
Service providers are starting to offer better cloud services. As the trend for mobile VoIP continues, cloud VoIP is becoming increasing popular. The new offerings will allow flexibility and the ability to share data from mobile end points.
Enhanced Use of Unified Communications
The difference between IP communication and TDM or PSTN is becoming more pronounced with more and more computer applications and other digital entities joining Unified Communications. Add to this the reducing support for copper-line legacy systems, IP communications will strengthen its stranglehold in the communication world.
CTI and Unified Communications will be the prime factors that push the adoption of VoIP by more and more enterprises. This brings collaboration, cost efficiency, and improved customer service. See an example at www.dovecommunications.com.